Terms & Conditions

These Terms govern the use of CafeStat (“CafeStat”, “we”, “us”) by a café, restaurant or other food business (“you”, the “Café”) that registers for the service, and by anyone who orders through it. CafeStat is currently operated as an unregistered brand rather than through a separately incorporated company; references to “CafeStat” below mean the individual(s) operating it. By registering a Café or using CafeStat, you agree to these Terms.

If you don’t agree with something here, please write to us at svntytoopixels@gmail.com before signing up — we’d rather sort it out than have you agree to terms you don’t actually accept.

1. What CafeStat is

CafeStat is software that helps a Café run its floor, kitchen, delivery and billing: guest ordering by QR code, a kitchen display, floor and table management, delivery dispatch, and reporting.

CafeStat is not a payment processor. Money for an order — cash, a card machine, UPI, or any other method — passes directly between the Café and its guest. CafeStat only records which method was used and what was charged; it never holds, collects or transfers that money itself.

2. Your account and your Café

• You must give accurate information when registering, and keep your menu, prices, tax settings and staff access up to date — CafeStat shows guests and staff exactly what you enter.
• You’re responsible for what happens under your account and your staff’s accounts, including orders placed, prices set and access granted to staff.
• You’re responsible for complying with the laws that apply to running a food business in your jurisdiction — food safety, pricing disclosure, and tax (including GST or any equivalent), among others. CafeStat gives you the tools to record and print this correctly; it doesn’t decide your tax regime or rates for you.

3. Fees and billing

• Plans. Your Café is billed on one of two plans, which we agree with you and set up for your Café:
  • Pay as you go — a fee for each order, starting at ₹0.20 an order, with no monthly fee and no minimum. A month with no orders costs nothing.
  • Subscription — a flat fee, starting at ₹299 a month or ₹2,999 a year, however many orders your Café takes.
  The current standard prices are on our pricing page. We may also agree a different price with your Café, which will be shown on your invoices.
• What counts as an order. One order is one bill settled at your Café through CafeStat — whether the food was ordered from a guest’s phone, at the counter, online, from a marketplace, or entered by staff. A table that orders several rounds and pays once is one order. Bills settled while your Café was being set up and tested, before the date we agree billing starts, are not counted.
• Add-ons. Some features are optional add-ons, charged on top of your plan: kitchen tickets by station, table reservations, smart menu pricing, expenses and profit and loss, advanced reports, delivery and riders, online ordering, pantry and recipes, and marketplace (Swiggy and Zomato) orders. On a subscription an add-on is a monthly or yearly fee; on pay as you go it is an amount added to each order. Taking several add-ons earns a discount, as set out on the pricing page. Everything else is included in every plan.
• Features not on your plan. An add-on your Café does not have is switched off: its screens are hidden and it stops working. Switching an add-on off never deletes your Café’s data — anything you set up for it is kept and comes back when it is switched on again.
• Before billing starts. While your Café is being set up, you can use every feature free of charge. Billing starts once we have agreed a plan with you and put your Café on it; until then nothing is charged.
• Changing your plan. You can ask us to change your plan, your billing cycle or your add-ons at any time. A change takes effect from the moment we make it, and the billing period it happens in is charged in proportion — each part of the period at the plan and add-ons that applied then. Pay-as-you-go orders are charged at the rate that applied when each order was settled.
• Invoices. Fees are invoiced in arrears, at the end of each billing period: each calendar month for monthly billing, or each year from the day yearly billing began. Each invoice lists the period, the number of orders, your plan, each add-on and any discount. Invoices are payable by bank transfer or UPI within the period stated on the invoice (currently 15 days, unless we agree otherwise with you in writing). Nothing is charged to a card or taken automatically.
• Corrections. If an invoice is wrong, we will cancel it and issue a corrected one for the same period. A cancelled invoice keeps its number, is marked void, and is not owed.
• Tax. Prices are exclusive of applicable taxes. GST or any other tax, if and when it applies, will be added to your invoice and stated on it separately.
• Late payment. If an invoice isn’t paid within the stated period, we may suspend access to CafeStat for your Café until it’s settled. We’ll always try to reach you first before doing that.
• Price changes. We may change our prices for the future. We’ll give you reasonable notice before a new price applies to your Café; it then applies from your next invoice. We won’t change an invoice already issued.

4. Your data and content

• Your menu, prices, sales records and everything else you put into CafeStat belongs to you. We don’t sell it, and we don’t use it to advertise to your guests.
• You give us permission to store, process and display that information as needed to run the service for you — for example, showing your menu to a guest who scans your table’s code, or printing your bill in the format you’ve chosen.
• See our Privacy Policy for how we handle personal data, including your guests’.

5. Guests ordering through CafeStat

A guest who scans a table’s code and orders is using a page provided by CafeStat on behalf of your Café. They should use it only to order for that table, honestly and without attempting to interfere with it, access another guest’s tab, or misuse the ordering system in any way. The food, its pricing, and the transaction itself are between the guest and your Café — CafeStat is the system it runs on, not a party to that sale.

6. Availability

We work to keep CafeStat available and fast, including during service hours when it matters most. That said, CafeStat is an actively developed product without a guaranteed uptime commitment at this stage, and things like your own internet connection are outside our control. Keep your café’s usual fallback (a pad and pen, your existing till) in mind for the rare time something’s down.

7. Limitation of liability

CafeStat is provided “as is”. To the fullest extent the law allows, we aren’t liable for indirect or consequential losses — lost profits, lost sales, or similar — arising from your use of the service. Nothing here limits liability that can’t be limited by law.

8. Ending this agreement

• You can stop using CafeStat at any time — there’s no contract term to run out and no cancellation fee. When billing stops, your final invoice covers use up to that date — the orders settled, and for a subscription the part of the period used. You remain responsible for any fees already owed.
• We may suspend or close an account that breaches these Terms, doesn’t pay an outstanding invoice after we’ve tried to reach you, or is used in a way that puts other users or CafeStat at risk.
• If your account is closed, you can ask us for an export of your Café’s data within a reasonable period afterwards.

9. Changes to these Terms

We may update these Terms as CafeStat grows. If a change is material, we’ll let registered Cafés know by email before it takes effect. Continuing to use CafeStat after a change takes effect means you accept it.

10. Governing law

These Terms are governed by the laws of India, and any dispute arising from them is subject to the exclusive jurisdiction of the competent courts in India.

11. Contact

Questions about these Terms, billing, or anything else — write to svntytoopixels@gmail.com.